Return and Exchange Policy
Return and Exchange Policy
Alboon Return and Exchange Policy
At Alboon, we strive to provide an exceptional shopping experience for all our customers. If you are not satisfied with your product for any reason, we offer a flexible return and exchange policy to ensure your complete satisfaction.
Return and Exchange Periods
Alboon's return and exchange policy is divided into two main periods:
1. Return and Exchange within 14 Days from Receipt Date
You have the right to return or exchange the product within 14 days from the date of receipt without providing a reason. The amount paid will be refunded, or the product will be exchanged for another, as per your preference.
Conditions for Return and Exchange:
The product must be in its original condition, with packaging and labels intact.
The product should not show any signs of use or damage.
2. Return or Exchange of Defective Products within 30 Days from Receipt Date
If you receive a defective product or one that does not match the specifications, you can return or exchange it within 30 days from the date of receipt.
The product will be inspected by our quality team, and if a defect is confirmed, it will be exchanged or refunded in full.
Exceptions to the Return and Exchange Policy
The return and exchange policy does not apply in the following cases:
If the product has been damaged due to misuse or negligence.
If the product has been used or opened in a way that affects its resale ability.
If the product is returned without the original packaging or without the invoice.
Refund and Cancellation Process
The amount paid will be refunded via the same payment method used during the purchase.
In the case of cancellation after shipping, a processing fee of 3% may be applied for orders paid by credit card.
How to Start the Return or Exchange Process
1. Contact Customer Service
Please contact our customer service team using the contact information below for detailed instructions on how to return the product.
We will cover shipping costs for defective or incorrect products.
2. Ship the Product
Once approved, please ship the product back to us with the original packaging and any accessories.
3. Approval and Exchange or Refund
After inspecting the product, we will inform you of the approval for return or exchange. You can choose to exchange the product for another or receive a refund.
Frequently Asked Questions
What if I change my mind after purchase?
You can return the product within 14 days from the date of receipt, provided it is in its original condition.
What if the product is defective?
Please contact our customer service team, and we will inspect the product and exchange or refund it within 30 days from the date of receipt.
What if I received the wrong product?
We apologize for the mistake! Please contact our customer service team, and we will guide you through the return or exchange process.
Contact Us
For any inquiries or to initiate the return process, please contact us via:
www.alboon.com
01095998914
This policy is designed to provide maximum comfort and trust for our customers.
Thank you for your trust in Alboon.